USA-Welcome Group - How To Contact Us

USA-Welcome Group operates exclusively online, you can contact our Customer Service to receive assistance with reservations or for information on our road trips, itineraries, tips and much more. You can contact us easily before, during and after booking one of our products. Our customer service will be happy to help you and answer your questions. It's easy to get in touch with us: by E-mail, Phone, Chat, Skype, WhatsApp, Facebook, Twitter ... Behind our online look, there is a professional and prepared staff always available and ready to help!

How to reach us:

By Phone:  +1 (646) 596-9011 available from 9:00 AM to 6:00 PM, Monday to Friday (New York local time). During our off time and night hours, there is an answering machine where customers can leave a message and a contact number to be called back as soon as possible.

By E-Mail: 
We are always reachable by email for new reservations or to get advice & help with your existing reservation in case of an emergency. E-Mails are always the best way to get in touch with us, they are constantly monitored and the answer is sometimes immediate.
E-mail: - Available 24-7 / 365 days a year.

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By WhatsApp.
The WhatsAPP contact is always active (24/24) +1 (917) 608-0005 - Skype: from 9:00 AM to 6:00 PM (New York local time) from Monday to Friday.

On the days: Thanksgiving, December 24th & 25th, December 31st and January 1st, Memorial Day, July 4th and Labor Day, Customer Service will be available via WhatsApp, Answering Machine and E-Mail ONLY.

Customer Service Telephone: +1 646 596 9011

WhatsApp: +1 917 608 0005

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We are your your local Tour Agency in New York City
Fully customizable
Quick & secure bookings
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Your vacation, your way!
Free cancellation

Planning a vacation shouldn't be stressful. We all know plans might change, that is why we offer free cancellation for most of our services and tours. *

*exclusions may apply, please refer to each tour.
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Testimonials & Reviews
"Excellent firms don’t believe in excellence – only in constant improvement and constant change." – TOM PETERS
Based on 250 reviews
What They
Devonnec770 | TripAdvisor
5-Star Review on TripAdvisor
I’m the biggest fan of Fall activities, but haven’t had a chance to do anything beyond Apple Picking in NJ. I decided to take a last minute 2 day trip with a friend in Hudson Valley, but didn’t know where to start [...] Thankfully I was able to use New York Welcome to do the hard work for us [...]

From TripAdvisor - October 2021
Breanna A. | TripAdvisor
5-Star Review on TripAdvisor
Irene was a FANTASTIC tour guide! She was so knowledgeable about the area and was so patient with all our questions. We stopped to use the bathroom and we got coffee halfway through, she was so kind! It was a pleasure learning about Brooklyn from you!

From TripAdvisor - April 2022
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